Approve a New Device
CoinList requires that you approve a new device before you can access your account.
You will also be prompted to reapprove your device if you:
clear the cache and cookies from your browser,
are using your browser's "private browsing" or "incognito" mode,
are using a VPN service or encrypted network,
log in to the CoinList app.
To approve a device, start by logging into your account and entering your 6-digit authentication code. You will then be directed to a page informing you that CoinList has sent you an email. Access that email with the subject line “Approve your new device to log in” on the same device and browser. Click the Approve this device button in the email and you will be directed to your account.
This approval process must be started and completed on the same device, same browser, and at the same location.
It may take up to 10 minutes to receive this email. If you attempt to log in again, you may receive more than one email. Only the most recent new device approval email will be valid. If you do not receive the email, check your spam and other subfolders. You can whitelist emails from CoinList ([email protected]) to prevent them from being flagged in the future.
Watch Us Approve a New Device
Step By Step Instructions to Approve a New Device
When you log into your CoinList account from a new device, you will be prompted to follow these steps.
Step 1
Log in to your CoinList account and enter your 6-digit authentication code.
Step 2
You will be directed to an “Approve new device” page informing you that CoinList has sent you an email.
Step 3
Access this email from the same device, browser, and location. Upon opening the email, click the “Approve this device” button at the bottom.
Step 4
You will be directed to your account where you are now logged in.
Trouble Approving a New Device
Troubleshooting Steps for the CoinList App
We currently recommend accessing your CoinList account through a web browser instead of the app. Nonetheless, if you are logging into the CoinList app using your phone or tablet, the “Approve this device” button in the email may open a browser instead of the CoinList app. This prevents the app from approving the device. Here are a few workarounds:
Try long-pressing the link. Your email may display an option for you to "open link" in the CoinList app.
Make sure you are using the most recent "New device approval" email that is sent to you after your login attempt.
If that doesn't work, follow the steps below specific to your type of device.
For iOS, copy the link from the email you received and paste it into a new Safari browser.
For Android:
Go to your phone settings.
Search for "opening links".
Find "CoinList" under Installed Apps.
Select "allow app to open supported links" or "ask every time".
Additional Troubleshooting
If you did not receive the “New device approval” email, check your spam and other subfolders. You may whitelist emails from CoinList to prevent them from being flagged in the future.
After clicking the “Approve this device” button, wait at least 10 minutes to receive the approval email before clicking the button again. Only the most recent device approval email will be valid.
If you are having issues with device approval, do not create a new account. Attempting to create a second account is in violation of our Terms of Service. Any violation of the Terms of Service may result in an indefinite suspension of services and closure of a user's account.
If you're still having trouble approving a new device, please submit a support ticket.