My account is compromised. What should I do?
If you think your CoinList account has been compromised, follow the steps below.
Submit a support ticket to have your account locked.
Describe the incident in detail for our Trust & Safety team to review. They will follow up via email with further instructions and get you back in your account as soon as possible.
Secure your devices and email.
Change your email account password.
Add or change the multi-factor authentication.
Scan your devices and computer for malware/keyloggers and update your devices to the latest software version.
Reset your CoinList account password. (https://coinlist.co/users/password/new) If you have lost access to your email account, skip this step.
Notify your bank.
If your bank account is connected to your CoinList account and you believe it was used for unauthorized transactions, notify your bank immediately.
Recovering Your Account
To aid in a quick resolution, it is important that you read our emails in full and follow all of the instructions. Your patience is appreciated.